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Terms of use

Operating company name: PASHMINA
Email: [email protected]
Telephone: +33 (0)4 79 000 999
Share capital: 300,000.00
Individual VAT identification number: FR25810559617
Siret number: 810 559 617 RC
Photo credit: D. André / G. Cottet / OT Val Thorens / Hôtel Pashmina
Video credit : L. CASTINEL

Legal notices and privacy policy

The company HÔTEL PASHMINA, concerned about the rights of individuals, particularly with regard to automated processing and in a desire for transparency with its customers, has set up a policy listing all such processing, the purposes pursued by the latter as well as the means of action available to individuals so that they can best exercise their rights.

For further information on the protection of personal data, we invite you to consult the CNIL website: www.cnil.fr

Further browsing on this site implies unreserved acceptance of the following provisions and conditions of use.

The version currently online (updated July 31, 2020) of these conditions of use is the only enforceable version for the duration of use of the site and until a new version replaces it.

Article 1 – Legal notices

1.1 Site (hereinafter ” the site ” or ” the Establishment ” : 

Hotel Pashmina

 1.2 Publisher (hereinafter ” the publisher “) : 

HÔTEL PASHMINA SARL with capital of 300,000 €
whose registered office is located : Résidence Les Trois Vallées Val Thorens 73440 Les Belleville
represented by Cédric GORINI, in his capacity as Owner
registered with the RCS of Chambéry 810 559 617
phone number : 04 79 000 999
email address: info[at]hotelpashmina[dot]com

1.3 Host (hereinafter “the Host”) : 

Hôtel Pashmina is hosted by ELIOPHOT, whose registered office is located 355 rue Geoges-Claude CS70383 13799 AIX EN PROVENCE Cedex 3.
1.4 Data Protection Officer (DPO):

A Data Protection Officer: M. THOMAS, dpo[at]hotelpashmina[dot]com, is at your disposal for any questions relating to the protection of your personal data.

 

Article 2 – Access to the site

Access to the site and its use are reserved for strictly personal use. You undertake not to use this site and the information or data contained therein for commercial, political or advertising purposes or for any form of commercial solicitation, and in particular the sending of unsolicited e-mails.

Article 3 – Site content

All trademarks, photographs, texts, comments, illustrations, animated or non-animated images, video sequences, sounds, as well as all computer applications that may be used to operate this site and more generally all elements reproduced or used on the site are protected by current intellectual property laws.

They are the full and complete property of the publisher or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, is strictly prohibited. The fact that the publisher does not initiate proceedings upon becoming aware of such unauthorized use does not constitute acceptance of said use and waiver of prosecution.

Article 4 – Site management

For the proper management of the site, the publisher may at any time :

  • suspend, interrupt or limit access to all or part of the site, reserve access to the site, or to certain parts of the site, to a specified category of Internet users;

  • delete any information that may disrupt its operation or contravene national or international laws;

  • suspend the site in order to carry out updates.

Article 5 – Responsibilities

The publisher cannot be held responsible in the event of any failure, breakdown, difficulty or interruption in operation, preventing access to the site or any of its functionalities.

The equipment you use to connect to the site is entirely your responsibility. You must take all appropriate measures to protect your equipment and your own data in particular from virus attacks via the Internet. You are also solely responsible for the sites and data you consult.

The publisher cannot be held liable in the event of legal proceedings against you:

  • as a result of your use of the site or any service accessible via Internet ;

  • as a result of your failure to comply with these terms and conditions.

The publisher is not responsible for any damage caused to you, third parties and/or your equipment as a result of your connection to or use of the site, and you waive any action against it as a result.

If the publisher is the subject of legal or amicable proceedings as a result of your use of the site, it may take action against you to obtain compensation for all damages, sums, penalties and costs that may arise from such proceedings.

Article 6 – Hypertext links
The establishment by users of any hypertext links to all or part of the site is authorized by the publisher. Any link must be removed on simple request from the publisher.

Any information accessible via a link to other sites is not published by the publisher. The publisher has no rights over the content present in said link.

Article 7 – Data collection and protection 

Your data is collected by the company HÔTEL PASHMINA.

Personal data means any information relating to an identified or identifiable natural person (data subject); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number or one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

Personal information that may be collected on the site is mainly used by the publisher to manage relations with you, and where applicable to process your requests for stay or restaurant reservations.

The personal data collected is as follows:

  • Your first and last name, e-mail address, telephone number and postal address ;

  • Your credit card details (card type and number, cardholder name, expiry date and security code) ;

  • Your stay information, including arrival and departure dates, special requests, remarks on your preferences (accommodation preferences, food preferences, equipment or other), booking source (travel agency, OTA, Internet, direct), details of your billable consumptions (bar, minibar, restaurants, spa, transfers, ski lessons, room service, equipment rental….) ;

  • Your household information : children’s ages and first names, customers traveling together

  • Information about your marketing preferences or responses to surveys, contests and promotional offers (in the event you respond to them) ;

  • Your image as part of the establishment’s video surveillance

A data protection delegate: M. THOMAS, dpo[at]hotelpashmina[dot]com, is at your disposal for any questions relating to the protection of your personal data.

 

Article 8 – Right of access, rectification and dereferencing of your data

In application of the regulations applicable to personal data, users have the following rights :

  • lright of access : they may exercise their right of access, to know the personal data concerning them, by writing to the e-mail address below mentioned. In this case, before implementing this right, the Establishment may request proof of the user’s identity in order to verify its accuracy;

  • the right of rectification : if the personal data held by the Establishment is inaccurate, they may request that the information be updated;

  • the right of deletion of data : users may request the deletion of their personal data, in accordance with applicable data protection laws;

  • the right to limitation of processing : users may request the Establishment to limit the processing of personal data in accordance with the assumptions provided for by the RGPD;

  • the right to object to the processing of data : users may object to their data being processed in accordance with the assumptions provided for by the RGPD.

You can exercise this right by contacting us, at the following address :
Hotel Pashmina, Place du Slalom, Val Thorens 73440 Les Belleville 
Or by email, at the address : info[at]hotelpashmina[dot]com

You can also contact our data protection delegate: M. THOMAS, dpo[at]hotelpashmina[dot]com, who is at your disposal for any questions relating to the protection of your personal data.

Any request must be accompanied by a photocopy of a signed, valid identity document and state the address at which the publisher may contact the applicant. A reply will be sent within one month of receipt of the request. This one-month period may be extended by two months if the complexity of the request and/or the number of requests so require.

In addition, and since law n°2016-1321 of October 7, 2016, people who so wish, have the possibility of organizing the fate of their data after their death. For more information on the subject, we invite you to consult the CNIL website: www.cnil.fr

Users can also lodge a complaint with the CNIL on the CNIL website : www.cnil.fr.

We recommend that you contact us in the first instance before filing a complaint with the CNIL, as we are entirely at your disposal to resolve your problem.

 

Article 9 – Use of data

Personal data collected from users is intended to provide the Establishment’s services, improve them and maintain a secure environment. The legal basis for processing is the performance of the contract between the user and the Establishment. More specifically, the uses are as follows :

  • Reservations : we use your personal data to complete and manage your online reservation.

  • Concierge services : we use your personal data to provide you with the customer assistance you need to organize your stay, in the most personalized way possible.

  • Customer reviews : we may use your personal data to invite you by e-mail to write a review after your stay. This may enable other travelers to choose the ideal accommodation. If you send a customer review, this may be published on our website.

  • Marketing activities : we use your personal data for marketing purposes, as permitted by law, such as commercial newsletters and marketing communications about new products and services, or other offers that we think may be of interest to you. We include a link to unsubscribe, which you can use if you no longer wish to receive messages from us.

  • Other communications : we may also contact you by e-mail, post, telephone or SMS, based on the contact details you have given us. Here are the reasons why we might contact you :

    • We may need to contact you in relation to requests you have made.

    • Analysis, improvement and research : we use personal data for analysis and research purposes, with the aim of improving our services.

  • Marketing, loyalty : we use personal data for loyalty purposes, with the aim of maintaining a loyalty relationship.

  • Security : to ensure the surveillance of our establishment, the safety of property and people

Article 10 – Data retention policy

The Establishment retains your data for as long as is necessary to provide you with its services or assistance.

To the extent reasonably necessary or required to satisfy legal or regulatory obligations, settle disputes, prevent fraud and abuse or enforce our terms and conditions, we may also retain some of your information as necessary, even after you have closed your account or we no longer need it to provide you with our services.

 

Article 11- Sharing personal data with third parties

Personal data may be shared with third-party companies exclusively in the European Union, in the following  cases:

  • when the Establishment uses the services of service providers to provide additional services (restaurant reservations with The Fork, use of the Lounge Up concierge app, Spa and ski-shop reservations). These service providers have limited access to the user’s data, as part of the performance of these services, and are contractually obliged to use it in compliance with the provisions of the applicable regulations on the protection of personal data ;

  • if required by law, the Establishment may effect the transmission of data to follow up on claims made against the Establishment and to comply with administrative and judicial proceedings.

 

Article 12 – Commercial offers

You may receive commercial offers from the Establishment. If you do not wish to do so, please contact us at : dpo[at]hotelpashmina[dot]com.

Data is stored and used for a period in accordance with current legislation.

 

Article 13 – Cookies 

What is a ” cookie ” ?

A ” Cookie ” or tracer is an electronic file deposited on a terminal (computer, tablet, smartphone,…) and read, for example, when consulting a website, reading an e-mail, installing or using software or a mobile application and this, regardless of the type of terminal used (source : https://www.cnil.fr/en/cookies-traceurs-que-dit-la-loi).

When browsing this site, ” cookies ” emanating from the company responsible for the site concerned and/or third-party companies may be deposited on your terminal.

When browsing this site for the first time, a banner explaining the use of ” cookies ” will appear. From then on, by continuing to browse, the customer and/or prospect will be deemed to have been informed and to have accepted the use of said ” cookies “. The consent given will be valid for a period of thirteen (13) months. The user has the option of disabling cookies from his browser settings.

All information collected will only be used to track the volume, type and pattern of traffic using this site, to develop its design and layout and for other administrative and planning purposes and more generally to improve the service we offer you.

The following cookies are present on this site: 

  • Google Analytics: enables measurement of site audience;

  • Google Adwords Conversion: tool for tracking adwords advertising campaigns;

  • Instagram : sharing the page on Instagram

  • Facebook : sharing the page on Facebook

  • AdWords : purchase of sponsored keywords displayed on Google

  • Facebook Custom Audience

  • Targeted advertising: recording of browsing path

The lifetime of these cookies is thirteen months.

For more information on the use, management and deletion of ” cookies “, for any type of browser, we invite you to consult the following link : www.cnil.fr/en/cookies-les-outils-pour-les-maitriser.

Article 14 – Photographs and representation of the Establishment

The photographs of the establishment, the rooms and suites, accompanying their description, are not contractual and do not bind the publisher. Indeed, depending on the change of furniture or renovation, some elements may change.

 

Article 15 – Applicable law

These conditions of use of the site are governed by French law and subject to the jurisdiction of the Court of Albertville, subject to a specific attribution of jurisdiction arising from a particular legal or regulatory text.

 

Article 16 – Referral to the consumer mediator

In accordance with Articles L. 616-1 and R. 111-1 6° of the French Consumer Code, the customer is entitled to refer the matter to the Tourism and Travel Mediator, whose contact details are currently as follows:
Médiateur Tourisme Voyage,
MTV Médiation Tourisme Voyage
BP 80 303
75823 Paris Cedex 17

 

Article 17 – Contact us

For any questions, information on the products presented on the site, or concerning the site itself, you can leave a message at the following address : info[at]hotelpashmina[dot]com.