Your questions

at the Pashmina,

Before preparing your stay in the heart of Val Thorens, find answers to the questions our guests ask most often. Our teams remain available for any additional information.

The Hôtel Pashmina is located in Val Thorens, Europe’s highest ski resort, at an altitude of 2,300 meters. Its prime location makes it easy to enjoy the Trois Vallées ski area as well as the many mountain activities on offer. To plan your arrival, visit our Access and Contact page.

The Pashmina Hotel is accessible by car, train, or plane.

By car, you can reach the hotel mainly via the A43 highway from Lyon or Chambéry, then by taking the departmental road toward Moûtiers and Val Thorens.

By train, the Moûtiers–Salins–Brides-les-Bains station is the closest train station to Val Thorens. Transfer services can then be arranged to take you to the hotel.

By plane, several airports offer flights to Val Thorens: Chambéry–Savoie Mont Blanc, Lyon-Saint-Exupéry, Geneva, or Grenoble. Transfers can then be arranged to the Hotel Pashmina.

Our team can arrange your transfer: please contact us.

The Hôtel Pashmina is located at an elevation of 2,300 meters, in the heart of Val Thorens, offering an exceptional setting with views of the Alpine peaks.

The Hôtel Pashmina welcomes guests during the winter season, when Val Thorens offers exclusive access to the Trois Vallées ski area. From the opening of the slopes to the last snowfall of spring, every part of the season offers a unique experience combining skiing, fine dining, wellness, and special moments at high altitude. Explore our accommodations to plan your stay.

Cancellation and change policies depend on the rate selected at the time of your reservation. The specific terms are outlined when your reservation is confirmed and in our general terms and conditions. For any special requests, our team is here to assist you: please contact us.

Rooms are available starting at 4:00 p.m. If you arrive earlier, our luggage storage area and the spa locker rooms are available for you to use so that you can make the most of your day.

On the day of your departure, your room must be vacated by 10:00 a.m. If you’d like to keep it longer, our front desk team will be happy to discuss this option with you. You’re also welcome to use our luggage storage area and the spa changing rooms after checking out.

Yes, the hotel has a private garage available by advance reservation, subject to availability. The maximum permitted height is 2.10 meters. Since Val Thorens is a semi-pedestrian resort, parking outside of designated areas is not permitted.

To reserve a spot, please contact the front desk.

During the winter season, snow tires are required in the department through March 31, regardless of weather conditions. If you do not have snow tires, you must carry snow chains or snow socks. Depending on traffic and snow conditions, this equipment may be necessary to reach the Val Thorens resort safely.

Yes, the concierge service assists guests in planning their stay: booking activities, arranging transfers, handling special requests, organizing personalized experiences, and providing in-room amenities.

Contact our concierge service to personalize your stay.

Yes, our teams can arrange special touches to celebrate an occasion or personalize your stay: room decorations, champagne, flowers, wellness experiences, or custom surprises.

Please contact our team via the Access and Contact page.

The Pashmina Hotel features 45 rooms and suites, as well as 9 Cosy Home units, decorated in a contemporary chalet style using high-quality materials. Room sizes range from 20 m² to 155 m². The hotel also offers two igloo pods for a unique experience with views of the Val Thorens ski area.

Discover all of our rooms, suites, and Cosy Homes.

Yes, the Hôtel Pashmina offers accommodations suited for family vacations, including family rooms designed to provide comfort and privacy for families during their stay in Val Thorens. Some suites and Cosy Homes also feature separate living areas, perfect for making the most of a mountain getaway with your loved ones.

View our family accommodations.

Absolutely. Nestled at an altitude of 2,345 m, the Pashmina combines intimacy with unpretentious luxury: just 45 rooms with mountain views, the gourmet restaurant Les Explorateurs (1 Michelin star), a 500-square-meter L’Occitane spa, and a unique experience in igloo pods with a private Nordic bath under the stars. The “cocoon-like retreat” atmosphere and personalized service make it a haven for couples to reconnect, far from the hustle and bustle.

Yes, our spa in Val Thorens features a wellness area with a heated indoor pool, a steam room, a sauna, a jacuzzi, and personalized treatments. It is open daily from 10:00 a.m. to 8:00 p.m.

Learn more about our wellness area.

The spa is reserved primarily for hotel guests. Access by non-guests may be available depending on availability and the services selected. To learn about the terms of access, we recommend contacting the spa team directly via our “Recharge” or “Access & Contact” pages.

Yes, we strongly recommend booking your treatments in advance, especially during peak seasons in Val Thorens. Booking early allows you to choose the treatment, therapist, and time slot that best suit your needs, so you can fully enjoy your wellness experience during your stay.

Book your treatments at our L’Occitane spa.

Yes, a fitness center equipped with cardio and strength-training machines is available to hotel guests. This space complements the wellness experience offered by the spa, allowing guests to maintain their exercise routine or engage in physical activity during their stay at high altitude.

Discover our facilities on the “Recharge” page.

The Pashmina Hotel offers several culinary experiences:

  • Les Explorateurs, a Michelin-starred gourmet restaurant serving inventive Alpine cuisine;
  • Le Base Camp, a bistronomic restaurant featuring comforting Alpine cuisine;
  • The Lounge Bar, a welcoming space to enjoy cocktails, wines, and tapas.

Find all our dining options under “Dining.”

Yes, the dining areas at the Hôtel Pashmina, as well as the Lounge Bar, also welcome outside guests who wish to enjoy a gourmet experience in Val Thorens. Reservations are recommended, especially during peak season, to ensure you have a table.

Make a reservation through our restaurants or contact us.

Yes, the hotel offers options for exclusive use and the organization of private events, family dinners, business lunches, or personalized dining experiences.

Contact us to discuss your plans.

In winter, Val Thorens offers exceptional access to skiing in the Trois Vallées ski area, as well as a wide range of activities: snowshoeing, Nordic experiences, exploring the Alpine landscapes, and moments of relaxation.

Check out our ideas under “Activities ” and “Get Away.”

Yes, the Hôtel Pashmina offers direct access to the ski slopes. Skiers can easily reach the Trois Vallées ski area and make the most of their day on the slopes without having to take any transportation.

Le Pashmina is, above all, an independent establishment dedicated to excellence in mountain hospitality. Perched at an altitude of 2,345 meters, the hotel combines an exceptional location in Val Thorens, Michelin-starred cuisine at Les Explorateurs, a L’Occitane Spa, and unique experiences such as the Igloo-Pods.

Beyond its amenities, the Pashmina stands out for its mountain spirit, its unpretentious luxury, and the warmth of its hospitality. Here, every stay is tailored to the guest by staff and owners who are deeply committed to their region and its future.

Learn more about our history.

Yes, the Hôtel Pashmina was named Best Ski Boutique Hotel in France and worldwide at the 2024 and 2025 World Ski Awards, in recognition of its commitment to Alpine hospitality.

Still have a question? Our concierge team is here to help.